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Frequently asked questions

  • Shipping & delivery
  • Where and When delivered? Open or Close

    Laurence D’Ari ships within the European Union, except Belgium. For orders outside the EU, please mailinfo@laurencedari.com.

    All packages contain a tracking number.

    Orders placed Monday to Friday before 10 a.m. (PST) are handled during that week. Orders placed Saturdays, Sundays or public holidays, are handled on the first business day after.

    LAURENCE D’ARI does not offer free shipping. Shipping costs will be displayed at ordering moment and are therefore accepted by you, once you confirm the order. Orders are shipped from Belgium. LAURENCE D’ARI does not control any duties/taxes that may occur to the package. The customer will be responsible for paying additional charges for customs clearance. Customs policies vary from country to country (outside Europe) so please contact the local customs office for further information.

  • Payment
  • Types of payment Open or Close

    We accept VISA, PAYPAL & MasterCard. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed.

  • Return policy
  • Right of return & exchange Open or Close

    For orders placed on our web-shop, returns can be processed within 14 days of receiving the delivery. Please contact customer service, or return the item by using the return form. Return transport costs are at the expense of the customer; we highly recommend providing tracking on your parcel so that you may accurately locate your return. Once we receive your return, you will receive a confirmation email from our customer service department. Parcels may be opened to test goods, but the testing of the goods may not go beyond what is necessary to establish their nature, characteristics and functioning. No tape is to be attached to the product or the products packaging. Any protective films applied to the product should only be removed where strictly necessary to test it. Once your return is received and inspected, should the customer not wish to replace the product, a refund will be issued to the original form of payment. Taxes are non-refundable.

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